Introduction

Thank you for choosing Jeelakarrabellam Matrimony for your matchmaking needs. This Cancellation and Refund Policy explains the terms under which you can cancel your subscription and request a refund. Please read this policy carefully before making any cancellation or refund request.

Subscription Cancellation

Our premium membership subscription services are designed to provide value for the duration of the membership. You may cancel your subscription at any time, but please note the following details:

• Subscription cancellations must be made through your account settings on the Jeelakarrabellam website or by contacting our customer support team.
• If you cancel your subscription before the renewal date, you will not be charged for the next billing cycle, but you will continue to have access to your subscription benefits until the end of the current period.
• Cancellations are effective immediately, but you will still have access to the service until the current billing cycle ends.
• If you cancel a free trial before the trial period ends, you will not be charged, and the service will be discontinued once the trial expires.

Refund Policy

Refunds are subject to the following terms and conditions:

• We offer a 7-day refund policy for users who are not satisfied with their premium subscription, starting from the date of the initial payment. If you are dissatisfied with our services, you may request a full refund within 7 days of payment.
• Refunds will not be granted after 7 days of payment. Once the 7-day window has passed, no refund requests will be processed.
• If you have used any premium services (such as messaging or sending interest to other members) within the 7-day refund period, you may not be eligible for a refund.
• If you are experiencing issues with your account, please contact our customer support team, who will attempt to resolve the issue before a refund is considered.

Non-Refundable Fees

The following fees are non-refundable under any circumstances:

• Any payments made for additional services (e.g., profile boosts, featured listings, etc.).
• Any payments made beyond the 7-day refund window.
• Payments made for services that have already been used or accessed, such as premium features or subscription benefits.

How to Request a Cancellation or Refund

To request a cancellation or refund, please follow these steps:

• Log in to your account on Jeelakarrabellam.com.
• Navigate to your account settings and select "Cancel Subscription" (or contact our support team if you face any issues).
• If requesting a refund, please contact our customer support team at support@jeelakarrabellam.com or call us at 98497 44707.
• Provide the relevant details such as your account information, payment details, and reason for the refund request.

Processing Refunds

Once a refund request is received and approved, it will be processed within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.

Changes to This Policy

We reserve the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page, and the revised date will be indicated at the top of the page. Please review this policy regularly to stay informed of any changes.

Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please reach out to our customer support team:

Email: support@jeelakarrabellam.com